Home / FAQs

Frequently Asked Questions

Everything patients usually ask before booking — fasting, results, insurance, and more.

Do I need to fast before my test?
Only some tests require fasting. Fasting blood sugar needs 8–10 hours, and lipid profile (cholesterol) needs 10–12 hours — water is fine for both. Abdominal ultrasound needs about 6 hours without food. Most other tests, including full blood count and malaria, need no preparation. When you book, we confirm exactly what your test requires.
How quickly will I get my results?
Most routine tests (blood sugar, malaria, typhoid, FBC, ultrasound) are ready the same day. Specialised panels like hormones take 24–72 hours. We call or message you the moment your results are ready — you never have to chase us.
Do you accept health insurance / HMOs?
Yes. We work with NHIS, Hygeia HMO, Leadway Health, Total Health Trust, Metro Health, and AXA Mansard, among others. Bring your insurance card or details; if your provider isn't listed, call us and we'll confirm coverage before you come.
Can I walk in without booking?
Absolutely — walk-ins are welcome Monday to Sunday, 7:00 AM to 9:00 PM. Booking ahead simply means shorter waiting time and confirmed preparation instructions for your specific test.
How does online booking work?
Fill the booking form with your preferred date and time of day (morning, afternoon, or evening), then send it to us with one tap via WhatsApp — or simply call. Our team confirms your exact appointment time within 2 hours during opening hours. No payment is needed to book. See our Booking & Cancellation Policy for details.
Do you offer home sample collection?
Yes, for selected tests within Abuja — including blood work for elderly or immobile patients. Call us to arrange a home visit and confirm availability for your area.
How will I receive my results, and are they confidential?
Results are shared only with you (and your referring doctor if you request it) — by phone pickup, printed copy, or secure email, whichever you prefer. Your health information is never shared with anyone else.
What payment methods do you accept?
Cash, bank transfer, POS/card, and approved HMO coverage. We don't publish prices online — browse our test list, then call +234 806 843 9399 for a current quote before your visit.
Didn't find your answer? Call +234 806 843 9399 or message us on WhatsApp.